All deposits are non-refundable. Reschedule at least 24 hours before your appointment to avoid cancellation and full-price charges. You can only reschedule once. After rescheduling, any further changes or cancellations result in full-price charges.

Cancel within 24 hours or miss your appointment and be charged the card you booked with. Your deposit is invalid, and you must make a new booking. No shows won’t be blocked from booking services. Note: There’s a strict no-plus-one policy, including kids. Anyone not booked in won’t attend unless booking a group.

Book the exact session time. If you change mid-appointment, you’ll still be charged for the full hour. No further changes are allowed. If your session needs to be cut short, you’ll still be charged the full price. I can cancel any appointment without refund if I feel contested or verbally/physically abused.

10 minutes late: £10 fee 15 minutes late: £15 fee 20 minutes late: £20 fee After 20 minutes, your appointment is canceled, you’re charged full price, your deposit is invalid, and you must make a new booking.